Pet Safety

#1 Keep your dogs in a secure location — The best way to keep your dog and our field technicians safe is to place your dog in a secure location away from where our work will take place, including the natural gas meter.

#2 Let us know if you have a dog — If we have an appointment at your home or office:

• Let Customer Service know about your dog when scheduling the appointment.
• Make sure dogs are away from the door and locked in another room when our technicians greet you.
• Advise the technician that a dog is present or let them know it is in the yard.

#3 Our work could be delayed — Our technicians will not approach your home if unsecured dogs are at or near your location. We will reschedule appointments if we feel unsafe or threatened by a dog. Placing your dog in a secure location keeps everyone safe and allows important work to continue.

#4 Even friendly dogs can bite — Your dog loves you! But you don’t know what they might perceive as a threat to themselves or you. Every breed, at any age, can become aggressive and attack people. Please help keep us all safe.

#5 We train our technicians to protect themselves — Unfortunately, our technicians have been injured by aggressive dogs. Technicians look for signs of a dog, even if one isn’t expected, and are trained not to startle them. They will not approach a dwelling if unsecured dogs are at or near it. As a last resort, technicians are trained to use self-defense tools to deter aggressive animals. Keeping our employees safe is critical to us, but as dog owners, too, we care deeply about your furry family members!