Understand Your Bill

Confused by your bill? We're here to help.

We want to make it easy for you to understand the charges that appear on your bill. Here you'll find explanations on how your bill is calculated.

What is the Rate Structure?

Kansas Gas Service customers receive monthly bills. Your monthly bill provides detailed information about your account. The amount of natural gas you use is measured on a meter at your home. Your meter will be read and your account billed at about the same time each month.

A Guide to Your Bill

  1. Contact Information. Information Center phone number, natural gas leak emergency number, Kansas Gas Service website & customer inquiry address
  2. Your Kansas Gas Service Account information and bill amount.
  3. Your Energy Usage for the previous 13 months.
  4. Summary of Rates and Charges
  5. Your Natural Gas Usage Information for the Billing Period
  6. Share The Warmth Program contribution box. Please check this box when making a contribution and include the extra amount in the Total Enclosed line.
Kansas Gas Service bill example

What are the different charges listed on my bill?

  • Service Charge
    Service Charge partially covers the fixed costs of providing natural gas service to our customers.
  • Delivery Charge
    Delivery Charge reflects the cost of maintaining and operating the company’s natural gas delivery system.
  • Gas System Reliability Surcharge (GSRS)
    Gas System Reliability Surcharge (GSRS) is a monthly charge that recovers the costs associated with pipeline safety and governmental mandated projects.  These costs are subject to change once a year.
  • Weather Normalization Adjustment (WNA)
    Weather Normalization Adjustment (WNA) is based on a comparison of historical temperature data to normal temperature data resulting in an adjustment that reduces the impact of weather extremes on the Delivery Charge portion of your bill.  It appears as a credit if the weather was colder than normal or as a debit if the weather was warmer than normal.
  • Gas Hedge
    Gas Hedge charge is billed only during the months of April through October and is used to purchase financial protection from extreme price increases that might otherwise impact our customers' wintertime Cost of Gas (COG).
  • Cost of Gas (COG)
    Cost of Gas (COG) charge represents the total of the COG Factor multiplied by your usage for this billing cycle. This is usually the most significant portion of the bill and reflects what we paid to purchase, store and transport natural gas from suppliers to your home or business. The amount for the cost of gas is passed through without markup. We do not profit from this portion of your bill.
  • City or County Tax
    City or County Tax includes sales tax assessed on utility service by some cities and counties.
  • Winter Event Securitized Cost
    This is a fixed amount charged to customers to recover costs from the February 2021 winter storm.
  • Franchise Fee
    Franchise Fees are established by and paid to cities.
  • Units of Measure

    Mcf Billed
    Mcf Billed is the natural gas energy used during the billing cycle, measured in thousands of cubic feet (Mcf).

    Constant
    The Constant is a pressure factor or meter factor used to convert metered volume to bill volume.