Overland Park, KS – March 20, 2020 – During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains a top priority as does the health of employees.

It is standard practice for Kansas Gas Service to ask every day: “Are we being careful and keeping safety top of mind?” 

Today, the Coronavirus (COVID-19) has added a critical need for safeguarding against the spread of the virus in the community. Companies have a responsibility to do everything they can to limit the virus’ spread and help “flatten the curve.”

Safety First 

Because of the nature of their job, field employees can play an important role in helping to protect each other and customers from the virus.  Kansas Gas Service has heeded the local, state, and federal governments’ recommendations of social distancing and implemented proactive, precautionary measures. Before being dispatched or entering a customer’s home or business, additional questions may be asked to protect the health and safety of our customers and employees. 

Maintaining Quality Service

These additional precautions will not change the company’s commitment to providing customers with high quality service. Rather, Kansas Gas Service views these efforts as another way to put safety first. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.

Continuing to Respond to Emergencies

As always, if you smell natural gas or have a natural gas emergency, you should leave the area immediately, then call 911 and us at 888-482-4950.

Keeping Customers Informed

To help keep customers informed as the coronavirus pandemic changes, Kansas Gas Service created a dedicated web page that is updated regularly with information on the company’s actions related to the coronavirus. Customers are also encouraged to follow Kansas Gas Service on Facebook and Twitter.